Susan Fussell is a Professor in the Departments of Communication and Information Science. She received her Ph.D. in psychology from Columbia University. She conducts research in computer-mediated communication, intercultural communication, and human-computer interaction.
Dr. Fussell's primary research interests lie in the areas of computer-mediated communication, computer-supported cooperative work, and human-computer interaction. Her earlier work focused on how gesture, gaze and other communication channels help people coordinate their efforts on physical tasks. Her current projects examine the effects of culture and native language on computer-mediated communication, affect in virtual teams, collaboration among intelligence analysts, tools to motivate people to reduce their energy usage, human-robot interaction, and telepresence robotics.
Theories of communication and research methods in communication, particularly as these apply to to computer-mediated communication and social computing
- Nguyen, D. T., & Fussell, S. R. (2015). Effects of conversational involvement cues on understanding and emotions in Instant Messaging conversations. Journal of Language and Social Psychology.
- Nguyen, D. T., & Fussell, S. R. (2015). Retrospective analysis of cognitive and affective responses in intercultural and intracultural conversations. Discourse Processes. 52:226-253.
- Nguyen, D. T., & Fussell, S. R. (2014). Verbal cues of interaction involvement in dyadic instant messaging conversations. Discourse Processes. 51:468-493.
- Nguyen, D. T., & Fussell, S. R. (2014). What went wrong in our conversation? A retrospective analysis of face-to-face and computer mediated intercultural communication in Chinese and American Dyads. Discourse Processes.
- Gergle, D., Kraut, R. E., & Fussell, S. R. (2013). Using visual information for grounding and awareness in collaborative tasks. Human - Computer Interaction. 28:8-16.
- Kiesler, S., Powers, A., Fussell, S. R., & Torrey, C. (2008). Anthropomorphic interactions with a software agent and a robot. Social Cognition. 28:169-181.
- Fussell, S. R., Setlock, L. D., Yang, J., Ou, J., Mauer, E. M., & Kramer, A. (2004). Gestures over video streams to support remote collaboration on physical tasks. Human - Computer Interaction. 19:273-309.
- Goyal, N., & Fussell, S. R. (2015). Effects of sensemaking translucence on distributed collaborative analysis. Proceedings of the 19th ACM Conference on Computer Supported Cooperative Work & Social Computing (CSCW). ACM Press, ACM Press, New York, NY.
- Gao, G., Yamashita, N., Hautasaari, A., Cosley, D., & Fussell, S. R. (2015). Improving multilingual collaboration by displaying how non-native speakers use automated transcripts and bilingual dictionaries. Proceedings of the 33rd Annual CHI Conference on Human Factors in Computing Systems (CHI) . ACM Press, ACM Press, New York, NY 3463-3472 p.
- Nguyen, D. T., & Fussell, S. R. (2013). Effects of message content on cognitive and affective processes in cross-culture and same-culture instant messaging conversations. Proceedings of CSCW 2013. ACM Press, ACM Press, New York, NY USA 19-31 p.